Privacy policy

Privacy Policy

Respecting your privacy is very important to BiOSS (“BiOSS" or "we”) And the trust of our customers remains our priority. This privacy policy ("Politics of Confidentiality Has been prepared to affirm our commitment to protect the confidentiality of the information we hold about our customers and to inform you of our practices regarding the collection, use and disclosure of the personal information you provide to us. or that we collect automatically through our website (the "Site").

This Privacy Policy applies whenever you provide us with personal information, whether by visiting our Site, creating an account, ordering through our online store, entering a contest or any other event. when you use our Site; in writing when you communicate with us; by subscribing to our newsletter; by telephone; or any other time BiOSS collects, uses, discloses and stores your personal information. By providing us with your personal information or using our Site, you signify your consent to our collecting, using and disclosing your personal information in accordance with this Privacy Policy.

If you have any questions regarding this Privacy Policy or would like more information, please contact us using any of the means provided in section "12 - Question, Complaint and Contact Information" below.

Section 1 - Collection of personal information

We may collect and process various types of personal information in the course of our activities and our provision of services, including for example, but not limited to your last name, first name, billing address, delivery address, email address , phone number, gender, date of birth, credit card number, payment information, as well as your answers to our questionnaires and surveys, your preferences with regard to our products, your comments, information relating to your transactions and any other personal information you provide to us. You may be required to provide us with personal information in various circumstances, for example when you make a purchase, communicate with us about an order or a return, create an account on our Site, join our loyalty programs or enter a contest or promotion.

In addition to the information that you provide to us yourself, we also collect certain technical information automatically, for example information on the use of our Site or on your device including without limitation, the version of the web browser, IP address, time zone, information about cookies, sites or products you visit, search terms and mode of interaction with the Site. For more details, please see section “4 - Information Collected Automatically” below.

In this Privacy Policy, any information that uniquely identifies a person, including without limitation, all of the information set out above is called " rpersonal teachings».

Section 2 - use of personal information collected

We may use the personal information collected for any of the following purposes:

  1. Purchasing and order management: Validate, process and follow up on your order, including delivering the product you have purchased; communicate with you to inform you of the status of your orders; assist you with your transactions, for example by helping you order or return a product; assess your satisfaction; verify your identity and your credit if necessary; process your payment information; review our orders for potential risks or fraud; collect amounts owed and manage any dispute regarding a purchase.
  2. Creation and management of an online account: Allow you to manage your orders, promotions or contests for which you are registered; offer you a loyalty program; and allow you to manage your preferences and enrich your profile.
  3. Client services: Answer your questions regarding your account and your orders; interact with you or put you in touch with relevant services.
  4. Promotion and marketing of our products: Offer you personalized commercial offers; personalize your experience on our Site, including displaying content tailored to your interests or needs; know your opinions, interests, preferences, suggestions and comments about our products and services; continuously improve our products and services so that they meet your expectations; compile anonymized statistics on our clients; evaluate the success of our advertising campaigns.
  5. Newsletter and other commercial communications: Provide you with news about BiOSS and our products; inform you of our news; send you our offers and promotions; tailor and personalize our marketing communications; evaluate the success of our newsletter and our commercial communications.
  6. Operation of the Site: Provide you with an efficient Site; facilitate your navigation, for example by keeping your session open and keeping your products in your shopping cart.
  7. Promotion of other products and services: Let you know about the products and services of other companies that may be of interest to you.
  8. Legal requirements: Meet the legal and regulatory requirements in force.

In the event that we need to collect personal information for purposes other than those identified above, we undertake to inform our customers in advance and to obtain the necessary authorizations for the collection, use and disclosure of such personal information, if applicable.

Section 3 - Sharing of personal information

BiOSS does not disclose your personal information for purposes other than those for which it is collected, unless we obtain your consent or as required by law.

The personal information we collect may also be shared with certain third parties, including without limitation the following third parties:

Section 3.1 - Third party service providers

Personal information may be shared with certain third parties such as our e-commerce platform provider Shopify, which we use to power our online store. You can find out more about how Shopify uses your personal information at:

Personal information may be shared with third parties who provide us with all IT services, services related to our marketing activities as well as program management services (ex: loyalty program if applicable) and certain aspects of our business operations, in particular with third parties like Canada Post, Shopify, Paypal and others. These third parties may have access to or process personal information as part of the services they provide to us. We limit the information we provide to them to only information that is reasonably necessary to enable them to perform their duties, and our contracts with them require them to maintain the confidentiality of the information so disclosed.

Section 3.2 - Government authorities and law enforcement agencies

We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights from any other way. For clarity, we may disclose personal information and other information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to comply with applicable laws.

Section 3.3 - Entities of the BiOSS corporate network

We may share your personal information as needed with an entity resulting from an acquisition, merger or any restructuring that BiOSS may be the subject of.

Section 3.4 - Behavioral advertising

Finally, in order to provide you with targeted advertising or commercial communications that we think may be of interest to you, we use certain information about your use of the Site, your purchases and your interaction with our ads on other websites. We collect and share this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may accept, depending on your location). For additional information, we invite you to consult the section “4 - Information collected automatically” below.

By accessing our Site, you consent to this collection, use and communication of your information, also to exercise your rights or refuse certain uses or communications by these advertising partners, you must opt out of these services directly from these third parties by following the instructions below.

We use Google Analytics to help us understand how our customers use the Site. You can find out more about how Google uses your personal information by clicking . You can also unsubscribe from Google Analytics by clicking .

We use Facebook to help us understand how our customers interact with social media.

For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page by clicking . You can object to targeted advertising from Facebook, Google and Bing by visiting the following pages:

  • GOOGLE -
  • BING -]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance Opt Out Portal by clicking .

Section 4 - information collected automatically

This section provides you with information on the collection, use and disclosure of information that is automatically collected by tracking technologies when you access our Site, including the use of cookies, log files, web beacons, tags or pixels. The tracking technologies used by our Site do not collect information that identifies our customers, but rather collect general information such as how our customers access the Site and how they use it. By using our Site, you consent to the information described in this section being collected automatically, used and disclosed in accordance with this Privacy Policy or as permitted by law.

Section 4.1 - De-identified statistical information  

As with most websites, our Site automatically collects certain de-identified statistical information about its use. This information is said to be "de-identified" because it cannot be traced back to a specific individual. The de-identified statistical information that we collect includes in particular the approximate location (city or district) of the IP addresses of browsers, the date and time that visitors access the Site, the operating system they are using, the sections of the Site. they visit and the web pages they read.

De-identified statistical information is used for the purpose of administering the system and our Site and is intended to improve our Site. They may be disclosed to third parties (see section “3 - Sharing of personal information”) and permanently archived for later use.

Section 4.2- Witnesses

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies have several uses. For example, they improve your browsing experience by allowing the Site to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the Site or navigate from one page to another. Cookies also provide information about how people use the Site, such as whether it is their first visit or whether they are frequent visitors.

In addition to our own cookies, we allow third parties to place cookies on our Site. For example, like many businesses, we use third-party analytics tools to monitor traffic to our Site for the purposes of marketing and personalizing our customers' web experience.

You can control, manage, and disable cookies in a number of ways. Please be aware that deleting or blocking cookies may have a negative impact on your user experience and that parts of our Site may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often located in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or how to block, manage or filter cookies, see the help file for your browser or sites such as www.allaboutté

Additionally, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights, unsubscribe or refuse certain uses of your information by advertising partners, please follow the instructions in section “3.4 - Behavioral advertising”.

If you use our Site without having deactivated the recording of cookies, you implicitly consent to the collection, use and disclosure of information (personal or not) required for the implementation of these features.

For greater clarity, please note that we use the following cookies in particular to optimize your experience on our Site and to provide our services.

Section 4.2.1 - Reports and analyzes

How long a cookie is stored on your computer or mobile device depends on the nature of the cookie, whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies until they expire or be deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

Section 4.2.2 - Do Not Track

Please note that due to the lack of a consistent industry understanding of how to respond to Do Not Track signals, we are not changing our data collection and use practices when we detect such a signal from your browser.

Section 4.3 - Web Beacons

We use web beacons (transparent graphic images placed on a web page or in an email) that indicate that a page or email has been accessed or that instruct your browser to obtain certain content from another server. These tags collect statistics on the use of our site and our web services, allowing us in particular to assess the success of our newsletter and our advertising and communications.

Section 4.4 - Google web analytics products

As mentioned, we use certain Google products, including Google Analytics, as web analysis tools. These products allow us, among other things, to tailor, optimize, and deliver ads based on your previous visits to our Site, including displaying BiOSS ads on other websites that may be of interest to you. Google Analytics uses cookies and web beacons (see above) to optimize its analysis. By visiting our Site, you consent to this use of Google Analytics. If you do not agree to this use and refuse to send information to Google Analytics, please click on the following link: or refer to the instructions in section “3.4 - Behavioral advertising”.

Section 5 - newsletter and other commercial communications

We send you commercial communications only for the purposes described in section “2 - Use of personal information collected”. These communications may be sent to you by post, email, text or any other means of communication, subject to obtaining your consent in accordance with this policy and applicable laws.

We have a newsletter, which we send to our customers or users who subscribe to it. This is an electronic release that we send by email that tells you about our overall approach to sustainability, our offers and promotions, the latest trends and other information. You can register at any time by completing the registration form for this purpose on our Site. You can unsubscribe from the newsletter at any time, either by updating your preferences in your online account or by following the instructions to this effect at the bottom of each newsletter. Please note that operational emails are not commercial electronic messages and provide relevant information that should be communicated to you, such as information about the purchases you have made. Therefore, BiOSS will continue to send you such messages, when appropriate.

Section 5 - Security Measures to Protect Information

BiOSS maintains appropriate physical, technical and administrative safeguards and we follow industry best practices to ensure that the personal information in our possession is protected against accidental destruction or destruction not in accordance with applicable laws, accidental loss, disclosure or misuse. unauthorized access, misuse or any other illegal form of processing of such personal information.

Thus, BiOSS limits access to your personal information to those employees who necessarily need access to perform their duties. Records containing personal information in hard copy are kept in a secure environment with restricted access. Personal information in electronic media is protected by technical and technological means, such as passwords, firewalls, antivirus software and other protection software, as well as by the encryption and encryption of certain data thus preventing losses, thefts, unwanted intrusions, misuse, unauthorized modifications and malicious attacks. BiOSS ensures that its servers are kept in a secure environment and its IT infrastructure is managed by specialists who ensure data protection. Finally, all BiOSS employees with access to personal information are trained and made aware of the importance of protecting the confidentiality of personal information.

When it comes to credit card transactions, BiOSS complies with the best industry standards for protecting personal information related to credit cards. However, no company, including BiOSS and our partner Shopify, can completely eliminate the security risks associated with the transmission of personal information through online transactions, and you understand that you do so at your own risk.

Despite all the precautions and measures put in place by BiOSS to protect your personal information, the risks associated with security and confidentiality cannot be eliminated due to the nature of the Web and the technologies that result from it. Too BiOSS cannot guarantee that your personal information will not be disclosed in a manner contrary to the provisions of this Privacy Policy. If you have reason to believe that personal information has been compromised, please contact us at the contact details set out in section “12 - Questions, Complaints and Contact Information”.

Section 6 - Retention of your personal information

We will only retain personal information for as long as necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations.

Section 7 - access to your personal information

In accordance with applicable laws, you have the right to request access to all personal information thatBiOSShas about you, to know the use that has been made of them and to know if they have been communicated to third parties. You also have the right to request the correction or deletion of your information that is incorrect or incomplete. To do so, please send us a written request to this effect by email: or by mail to the following address: BiOSS, 4400 Autoroute 13 O., Laval, Québec, H7R 6E9, Canada.

In this request, you must provide us with sufficient information so that we can clearly identify you and thus inform you about the existence, use and disclosure of the personal information we hold about you. BiOSS will examine the written request and respond to it within a period of receipt thereof. This period may be extended by an additional thirty (30) days when the law allows it. No fees are charged by BiOSS for the processing of such a request, unless it is complex.

BiOSS reserves the right to refuse any request in the circumstances where the law allows it. If necessary, the refusal will be duly motivated within the time limits for responding to the request and you will be informed of the remedies provided for by law.

Section 8 - Age of consent

By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor in your care to use this Site. We do not knowingly collect information from minors.

Section 9 - Other websites

Our Site may contain hyperlinks to websites outside of BiOSS. By clicking on these hyperlinks, you will be automatically directed to these sites. While we try to include only links to sites with high standards of privacy, our Privacy Policy no longer applies when you leave our Site. We cannot ensure the protection of any information that you provide or that is collected by tracking technologies (cookies or otherwise) in the course of your use of these sites as they are owned and operated by independent third parties. These sites have their own privacy and personal information protection practices that are beyond our control.

BiOSS assumes no responsibility in this regard, nor any obligation whatsoever for the practices, actions or policies relating to the sites of these third parties. We therefore recommend that you review the privacy statements of those sites to determine how your information will be collected, used, shared and disclosed.

Section 10 - Update

We may update this Privacy Policy from time to time, without notice, to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

We invite you to consult the last update date of this Privacy Policy. By continuing to provide personal information to BiOSS, use its Site, or place orders after the revised policy is posted, you are deemed to have read and accepted the changes made to the policy. We therefore encourage you to periodically review this Privacy Policy in order to stay informed of how we handle personal information.

The last update of this Privacy Policy took place in June 2021.

Section 11 - Question, Complaint and Contact Information

For more information about our personal information protection and privacy practices, if you have any questions or if you would like to make a complaint, please contact us by email at, by phone at 1 (888) 622-9797 or by mail using the following coordinates: BiOSS, 4400 Autoroute 13 O., Laval, QC, H7R 6E9, CA. We will respond to your written request within thirty (30) days of receipt. In the event of a complaint, if it is justified, we will quickly implement the required corrections.



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