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We may collect and process various types of personal information in the course of our activities and our provision of services, including for example, but not limited to your last name, first name, billing address, delivery address, email address , phone number, gender, date of birth, credit card number, payment information, as well as your answers to our questionnaires and surveys, your preferences with regard to our products, your comments, information relating to your transactions and any other personal information you provide to us. You may be required to provide us with personal information in various circumstances, for example when you make a purchase, communicate with us about an order or a return, create an account on our Site, join our loyalty programs or enter a contest or promotion.
In addition to the information that you provide to us yourself, we also collect certain technical information automatically, for example information on the use of our Site or on your device including without limitation, the version of the web browser, IP address, time zone, information about cookies, sites or products you visit, search terms and mode of interaction with the Site. For more details, please see section “4 - Information Collected Automatically” below.
We may use the personal information collected for any of the following purposes:
In the event that we need to collect personal information for purposes other than those identified above, we undertake to inform our customers in advance and to obtain the necessary authorizations for the collection, use and disclosure of such personal information, if applicable.
BiOSS does not disclose your personal information for purposes other than those for which it is collected, unless we obtain your consent or as required by law.
The personal information we collect may also be shared with certain third parties, including without limitation the following third parties:
Personal information may be shared with certain third parties such as our e-commerce platform provider Shopify, which we use to power our online store. You can find out more about how Shopify uses your personal information at: https://www.shopify.com/legal/privacy.
Personal information may be shared with third parties who provide us with all IT services, services related to our marketing activities as well as program management services (ex: loyalty program if applicable) and certain aspects of our business operations, in particular with third parties like Canada Post, Shopify, Paypal and others. These third parties may have access to or process personal information as part of the services they provide to us. We limit the information we provide to them to only information that is reasonably necessary to enable them to perform their duties, and our contracts with them require them to maintain the confidentiality of the information so disclosed.
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information that we receive, or to protect our rights from any other way. For clarity, we may disclose personal information and other information if we are required to do so by law or if we believe in good faith that such disclosure is necessary to comply with applicable laws.
We may share your personal information as needed with an entity resulting from an acquisition, merger or any restructuring that BiOSS may be the subject of.
By accessing our Site, you consent to this collection, use and communication of your information, also to exercise your rights or refuse certain uses or communications by these advertising partners, you must opt out of these services directly from these third parties by following the instructions below.
We use Google Analytics to help us understand how our customers use the Site. You can find out more about how Google uses your personal information by clicking . You can also unsubscribe from Google Analytics by clicking .
We use Facebook to help us understand how our customers interact with social media.
For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page by clicking . You can object to targeted advertising from Facebook, Google and Bing by visiting the following pages:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance Opt Out Portal by clicking .
As with most websites, our Site automatically collects certain de-identified statistical information about its use. This information is said to be "de-identified" because it cannot be traced back to a specific individual. The de-identified statistical information that we collect includes in particular the approximate location (city or district) of the IP addresses of browsers, the date and time that visitors access the Site, the operating system they are using, the sections of the Site. they visit and the web pages they read.
De-identified statistical information is used for the purpose of administering the system and our Site and is intended to improve our Site. They may be disclosed to third parties (see section “3 - Sharing of personal information”) and permanently archived for later use.
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies have several uses. For example, they improve your browsing experience by allowing the Site to remember your actions and preferences (such as login and region selection). This means that you do not have to re-enter this information each time you return to the Site or navigate from one page to another. Cookies also provide information about how people use the Site, such as whether it is their first visit or whether they are frequent visitors.
In addition to our own cookies, we allow third parties to place cookies on our Site. For example, like many businesses, we use third-party analytics tools to monitor traffic to our Site for the purposes of marketing and personalizing our customers' web experience.
You can control, manage, and disable cookies in a number of ways. Please be aware that deleting or blocking cookies may have a negative impact on your user experience and that parts of our Site may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often located in your browser's "Tools" or "Preferences" menu. For more information on how to change your browser settings or how to block, manage or filter cookies, see the help file for your browser or sites such as www.allabouttémoins.org.
Additionally, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights, unsubscribe or refuse certain uses of your information by advertising partners, please follow the instructions in section “3.4 - Behavioral advertising”.
If you use our Site without having deactivated the recording of cookies, you implicitly consent to the collection, use and disclosure of information (personal or not) required for the implementation of these features.
For greater clarity, please note that we use the following cookies in particular to optimize your experience on our Site and to provide our services.
How long a cookie is stored on your computer or mobile device depends on the nature of the cookie, whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies until they expire or be deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.
Please note that due to the lack of a consistent industry understanding of how to respond to Do Not Track signals, we are not changing our data collection and use practices when we detect such a signal from your browser.
We use web beacons (transparent graphic images placed on a web page or in an email) that indicate that a page or email has been accessed or that instruct your browser to obtain certain content from another server. These tags collect statistics on the use of our site and our web services, allowing us in particular to assess the success of our newsletter and our advertising and communications.
We send you commercial communications only for the purposes described in section “2 - Use of personal information collected”. These communications may be sent to you by post, email, text or any other means of communication, subject to obtaining your consent in accordance with this policy and applicable laws.
We have a newsletter, which we send to our customers or users who subscribe to it. This is an electronic release that we send by email that tells you about our overall approach to sustainability, our offers and promotions, the latest trends and other information. You can register at any time by completing the registration form for this purpose on our Site. You can unsubscribe from the newsletter at any time, either by updating your preferences in your online account or by following the instructions to this effect at the bottom of each newsletter. Please note that operational emails are not commercial electronic messages and provide relevant information that should be communicated to you, such as information about the purchases you have made. Therefore, BiOSS will continue to send you such messages, when appropriate.
BiOSS maintains appropriate physical, technical and administrative safeguards and we follow industry best practices to ensure that the personal information in our possession is protected against accidental destruction or destruction not in accordance with applicable laws, accidental loss, disclosure or misuse. unauthorized access, misuse or any other illegal form of processing of such personal information.
Thus, BiOSS limits access to your personal information to those employees who necessarily need access to perform their duties. Records containing personal information in hard copy are kept in a secure environment with restricted access. Personal information in electronic media is protected by technical and technological means, such as passwords, firewalls, antivirus software and other protection software, as well as by the encryption and encryption of certain data thus preventing losses, thefts, unwanted intrusions, misuse, unauthorized modifications and malicious attacks. BiOSS ensures that its servers are kept in a secure environment and its IT infrastructure is managed by specialists who ensure data protection. Finally, all BiOSS employees with access to personal information are trained and made aware of the importance of protecting the confidentiality of personal information.
When it comes to credit card transactions, BiOSS complies with the best industry standards for protecting personal information related to credit cards. However, no company, including BiOSS and our partner Shopify, can completely eliminate the security risks associated with the transmission of personal information through online transactions, and you understand that you do so at your own risk.
In accordance with applicable laws, you have the right to request access to all personal information thatBiOSShas about you, to know the use that has been made of them and to know if they have been communicated to third parties. You also have the right to request the correction or deletion of your information that is incorrect or incomplete. To do so, please send us a written request to this effect by email: firstname.lastname@example.org or by mail to the following address: BiOSS, 4400 Autoroute 13 O., Laval, Québec, H7R 6E9, Canada.
In this request, you must provide us with sufficient information so that we can clearly identify you and thus inform you about the existence, use and disclosure of the personal information we hold about you. BiOSS will examine the written request and respond to it within a period of receipt thereof. This period may be extended by an additional thirty (30) days when the law allows it. No fees are charged by BiOSS for the processing of such a request, unless it is complex.
BiOSS reserves the right to refuse any request in the circumstances where the law allows it. If necessary, the refusal will be duly motivated within the time limits for responding to the request and you will be informed of the remedies provided for by law.
By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor in your care to use this Site. We do not knowingly collect information from minors.
BiOSS assumes no responsibility in this regard, nor any obligation whatsoever for the practices, actions or policies relating to the sites of these third parties. We therefore recommend that you review the privacy statements of those sites to determine how your information will be collected, used, shared and disclosed.
For more information about our personal information protection and privacy practices, if you have any questions or if you would like to make a complaint, please contact us by email at email@example.com, by phone at 1 (888) 622-9797 or by mail using the following coordinates: BiOSS, 4400 Autoroute 13 O., Laval, QC, H7R 6E9, CA. We will respond to your written request within thirty (30) days of receipt. In the event of a complaint, if it is justified, we will quickly implement the required corrections.