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Return or Exchange
Sales of products made on our Site are final. For health and safety reasons, we do not accept any return or exchange.
General delivery information
BiOSS will use its best commercial efforts to deliver the ordered products to you as quickly as possible and on time, but these times are approximate only. All products are shipped by a third party, and delivery is governed by their shipping agreements and is beyond our control. BiOSS is not responsible for any loss, cost, damage, charge or expense resulting from late delivery.
All orders placed through the Site will be shipped by Canada Post and / or GPS from our distribution center located in Laval, province of Quebec, Canada.
Items offered on our Site can only be shipped to addresses in Canada (however deliver to the Yukon and Northwest Territories) or located in the United States (including Puerto Rico, Hawaii and Alaska).
Please make sure the recipient's address is correct. We are not responsible for orders that cannot be delivered or are not received because the recipient address you provided is not correct.
Due to warehouse security measures, your order will be processed and shipped within 1-2 business days of your order date. Orders are processed and shipped only on business days, Monday to Friday, excluding all Canadian holidays.
Once the order is prepared and shipped, the standard estimated delivery time is 4-9 business days.
Our shipping partners may experience delivery delays beyond our control. Please allow longer shipping time than usual in some cases. Thanks for your patience and comprehension;
We offer a fixed shipping and handling cost of $ 12 for standard shipping service, anywhere in Quebec and Ontario. Shipping is free on any order of $ 70 or more *. Discount on shipping costs will be applied at checkout.
Please note: *The progressive discount applies only to products sold at regular price and excluding taxes.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and fix it. Please contact us at support @ bioss.caand we will be happy to help you.
If applicable, a complaint will be made by one of our customer service representatives with the carrier, who will contact you for photos and additional details of the situation. Photos of the damaged box showing the shipping label and tracking number, damaged products inside the box and the packing slip are required in order to process any damage claim. When our team and the carrier have received all the required information (photos, details, etc.), we can then assess the situation and offer compensation for any item that is actually damaged.
If you have allergies, be sure to check the ingredients carefully before placing your order, as no product exchanges or refunds are possible in the event of an allergic reaction.
If you have any questions about your order, please contact us by firstname.lastname@example.org or by phone at 1 (888) 622-9797.