Shipping policy
Returns or Exchanges
Product sales made on our Site are final. For health and safety reasons, we do not accept returns or exchanges.
General Delivery Information
BiOSS will make commercially reasonable efforts to deliver ordered products to you as quickly as possible and within the indicated timeframes; however, these timeframes are estimates only. All products are delivered by a third party; delivery is governed by their shipping agreements and is beyond our control. BiOSS is not liable for any losses, costs, damages, charges, or expenses arising from a delay in delivery.
Shipping Method
All orders placed via the Site will be shipped by Nations or another carrier from our distribution center located in Boisbriand, Quebec, Canada.
Delivery Locations
Items offered on our Site can only be shipped to addresses in Canada (including the Yukon and the Northwest Territories) or the United States (including Puerto Rico, Hawaii, and Alaska).
Please ensure the recipient's address is accurate. We are not responsible for orders that cannot be delivered or are not received due to an incorrect recipient address provided by you.
Delivery Time
Due to warehouse safety measures, your order will be processed and shipped within 1 to 2 business days of the order date. Orders are processed and shipped only on business days (Monday through Friday), excluding Canadian statutory holidays.
Once the order has been prepared and shipped, the estimated standard delivery time is 4 to 9 business days.
Our shipping partners may experience delivery delays beyond our control. Please allow for longer-than-usual shipping times in certain cases. Thank you for your patience and understanding.
Shipping Costs
We offer standard shipping and handling across Canada. Shipping costs will be applied at checkout.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it. Please contact us at support@bioss.ca, and we will be happy to assist you.
If applicable, one of our customer service representatives will file a claim with the carrier, who will contact you for photos and additional details regarding the situation. Photos of the damaged box (showing the shipping label and tracking number), the damaged products inside the box, and the packing slip are required to process any damage claim. Once our team and the carrier have received all the necessary information (photos, details, etc.), we will evaluate the situation and offer compensation for any items that are confirmed to be damaged.
If you have allergies, please be sure to check the ingredients carefully before placing your order, as product exchanges or refunds are not available in the event of an allergic reaction.
Questions
If you have any questions regarding your order, please contact us via email at support@bioss.ca or by phone at 1 (888) 622-9797.